At Kalessi Bathroom and Tiles, we aim to offer the finest range of products at competitive prices, with the satisfaction of our clients being our priority. We are happy to accept returns and exchanges, and we strive to provide the best service experience possible.
How Do I Return a Product?
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Initiating a Return
To start a return, email us at info@kalessi.com.au with the details of your order (invoice and product number).
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Packaging the Return
Carefully pack the item to avoid damage during transit. If the product is damaged due to inadequate packaging, we will not be able to process the return.
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Return Inspection
Once we receive the product, we will inspect it to ensure it meets the return policy. We will update you within 5 days about the approval of the return and the initiation of a refund, credit, or exchange. If there are any issues, we will contact you to discuss them.
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Return Options
For a quicker return process, you can bring the product to our showroom at 904-906 Princes Highway, Springvale VIC 3171. We will inspect and process the return on the spot.
Return Timeframe and Refunds
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Eligible Products: You can return most new, unopened items within 30 days of delivery for a full refund.
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Refund Timeline: Refunds are typically processed within 4 weeks of receiving your returned item, though in many cases, the refund may be issued more quickly. The timeline includes:
1. Transit time for the return shipment (5 to 10 business days)
2. Processing time once the item is received (3 to 5 business days)
3. Bank processing time (5 to 10 business days)
Additional Information
- We will cover return shipping costs if the return is due to an error on our part (e.g., receiving an incorrect or defective item).
- For faster returns, consider visiting our showroom to handle the return in person.
