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Free standard shipping on orders over $99
Estimated to be delivered on 12/01/2022 - 15/10/2022.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
Caring for your Marblestone Basin/Bath.
Stone benefits from routine care to help them to remain in good condition. It is vital that you rinse and dry the surface of the bath using a towel after each use. This is to prevent mineral or soap scum accumulating on the surface of the stone bath, leaving it unsightly and possibly discolouring the stone.
When it comes to cleaning the bath soapy water, ammonia-based cleaners (make sure you avoid using window cleaners) or solid surface cleaners will be all you need to remove the majority of dirt and residue from all types of stone finishes. If the residue is still stubbornly clinging to its new home then a stronger cleaner needs to be used.
The type of surface your stone bath has is important because regular cleaning may result in the level of gloss on the surface rising overtime. So while there are commonly three types of finishes available - matt, semi-glossy and glossy - your bath will most likely not retain its original finish over a long period.
Removing fine scratches or a blotchy appearance
That new smooth and extremely clean looking stone bath you just bought unfortunately isn't going to stay perfect forever. Overtime you will begin to notice that the surface of the stone bath will look blotchy, which is obviously at odds with the smooth surface of the rest of the bath. This appearance is caused by hard water being left to dry on the surface, which causes a build up of minerals and film that isn't exactly attractive. Thankfully removing this film is pretty simple, and all you need to do is follow these basic steps:
1. Firstly grab some mildly abrasive cream cleanser and a damp sponge or cloth
2. Pour the cleanser on to your sponge or cloth and proceed to rub over the affected blotchy area with small circular motions. You need to do this starting from the front and all the way to the back, before moving on to doing the same thing side to side. While you're doing this you need to make sure you are overlapping the circles until you have covered the entire area.
3. Get some clean water and thoroughly rinse the surface. Remember to wipe the entire surface completely dry when you're done, as you don't want the same thing happening again!
4. If the blotchiness remains you need to repeat the first three steps. This time around it will require more pressure to be applied on your choice of cleaning material so you're really trying to work that blotchiness out!
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You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
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