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Warranty Information
We supply only Coway and Hyundai products as we find them to be the most reliable on the market.
All Bidets come with a Manufactures warranty that covers 100% replacement parts and labour for 12 months.
If your Bidet incurs a problem we request that you contact our seven day a week support centre as most issues can be solved over the phone. If this is not the case we will arrange free shipment to our support centre, where all repairs are carried out by a qualified technician. Products are normally repaired the same day and once the repair and testing has been carried out the Bidet is shipped back to you free of charge immediately.
EXTENDED WARRANTY
Our friendly professional staff would be happy to discuss the new 3 year extended Peace of Mind Protection Plan now available for our Coway customers and our buy-back option for all existing customers.
Due to health reasons we will not refund or credit you for your purchase simply because you have changed your mind. We will refund exchange or credit if the goods are faulty and cannot be repaired, have been wrongly described or are different from a sample show to you.
Please retain your invoice for the period of your warranty.
All Bidets come with a Manufactures warranty that covers 100% replacement parts and labour for 12 months.
If your Bidet incurs a problem we request that you contact our seven day a week support centre as most issues can be solved over the phone. If this is not the case we will arrange free shipment to our support centre, where all repairs are carried out by a qualified technician. Products are normally repaired the same day and once the repair and testing has been carried out the Bidet is shipped back to you free of charge immediately.
EXTENDED WARRANTY
Our friendly professional staff would be happy to discuss the new 3 year extended Peace of Mind Protection Plan now available for our Coway customers and our buy-back option for all existing customers.
Due to health reasons we will not refund or credit you for your purchase simply because you have changed your mind. We will refund exchange or credit if the goods are faulty and cannot be repaired, have been wrongly described or are different from a sample show to you.
Please retain your invoice for the period of your warranty.
Returns Policy
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
Shipping
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
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